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Direct Marketing Commission - Enforcing Higher Industry Standards

News

News

Telemarketing 23rd September, 2009

Have you been receiving silent calls?

Have you been receiving unwanted marketing calls?

Silent calls

Have you been receiving silent calls?
Have you answered calls and found no one at the end of the line?
Do you want to stop silent calls?

What are silent calls?

Do you HP2-B103 sometimes pick up the phone and hear silence? These so called ‘silent calls’ can be the result of companies using technology to make marketing calls to potential customers.

The automated system is sometimes set to work too quickly so that when the person HP2-B112 answers the phone, there is nobody there to speak to you and the line goes dead. This can be both frustrating and instrusive. A system can also use AMD (Answer Machine Detect) technology which can sometimes decide that a call has been answered by an answer machine when in fact it is answered by a person.

If the call is abandoned as a result of either of the two above reasons, companies are obliged to play a brief recorded message within two seconds of the call being answered. The message must contain the identity of the company and details of a no charge number that the recipient can contact to decline further calls.

 

If you have been having problems with silent calls from DMA members, you can complain to the DMC using our online complaints form.

You could, in addition, contact the Office of Communications  (OFCOM).

Unwanted Marketing Calls

Have you been receiving unwanted marketing calls?
Have you been receiving unwanted sales calls?
Do you want to stop receiving marketing calls?
Do you want to stop receiving sales calls?

Have you been receiving calls for someone who doesn’t live at your address?
Do you want to stop marketing calls for someone who doesn’t live at your address?
Are you receiving unwanted telemarketing calls from companies who are trying to sell you something which you do not want to purchase?

If you are receiving unwanted marketing calls, you can contact the Telephone Preference Service (TPS) and register not to receive sales or marketing calls. Your details will then be added to the TPS list which makes it illegal for a company to call you for marketing services in the future.  Registration is free and once you are registered you should stop receiving calls after 28 days.

If you are receiving unwanted marketing calls, you can register with the Telephone Preference Service (TPS) to record your preference not to receive sales or marketing calls. Your details will then be added to the TPS list which makes it unlawful for a company to call you for marketing purposes in the future. The TPS offers a complaint handling service: enforcement is undertaken by the Information Commissioners Office.

If you have additional concerns about the DMA member in question (for example, complaints about their customer service) then you can complain to the DMC using our online complaints form.

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How to Unsubscribe 23rd September, 2009

How to Unsubscribe

Are you receiving unwanted marketing emails?

Are you unable to unsubscribe from marketing emails?

Are you receiving unwanted marketing text messages?

Are you unable to unsubscribe from marketing texts?

Email

Have you been receiving unwanted marketing emails?
Have you been receiving unwanted sales emails?

Do you want to stop receiving marketing emails?
Do you want to stop receiving sales emails?
Are you unable to unsubscribe from marketing emails?
Are you unable to unsubscribe from sales emails?
Are you still receiving marketing emails after unsubscribing?
Are you still receiving sales emails after unsubscribing?

Organisations in the UK and throughout the European Union are only allowed to send you unsolicited email marketing or text you if you have originally given them permission to do so or if you have been a recent customer.  By law, companies must 9A0-090 always give you the option to opt out of receiving unwanted emails.  Companies are obliged to provide a working unsubscribe mechanism, such as a return email address to which you can send unsubscribe requests.

If you are receiving emails from a DMA member without your consent, you are unable to unsubscribe, or you think that your contact details may have been passed on by a third party without your consent, you can complain to the DMC using our online complaints form.

You may, in addition, if the company you are complaining about is not a member of the DMA, complain to the Advertising Standards Authority (ASA) if the matter relates to specific areas that are covered by their Advertising Codes or the Information Commissioners Office.

 

Data

Are you receiving emails from companies without your consent?
Are you receiving text messages from companies without your consent?
Are you unable to unsubscribe from a text message service?
Do you think your personal data may have been wrongfully passed on to companies?
Do you think your personal data may have been passed on without your consent?

Organisations in the UK and throughout the European Union are only allowed to send you unsolicited email marketing or text you if you have originally given them permission to do so or if you have been a recent customer.  You are entitled to withdraw your permission at any point and every commercial email or text should by law offer you the opportunity to ‘unsubscribe’.

If you are receiving emails from companies without your consent, or think that your contact details may have been passed on by a third party without your consent, you can complain to the DMC using our online complaints form.

If you are receiving emails from a DMA member without your consent, you are unable to unsubscribe, or you think that your contact details may have been passed on by a third party without your consent, you can complain to the DMC using our online complaints form.

You may, in addition, if the company you are complaining about is not a member of the DMA, complain to the Advertising Standards Authority (ASA) if the matter relates to specific areas that are covered by their Advertising Codes or the Information Commissioners Office.

 

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Phone Scams 22nd September, 2009

BT has warned customers that they should be on their guard after phone scams involving HP2-E58 people who claim to be calling from the company.

The scammers are calling up customers and warning them that their account is in arrears and then asking for card or bank details in order to settle the account. If the customer refuses or asks for proof, the scammers offer to prove who they are by disconnecting the phone line immediately.

Once the customer puts the phone down, the scammer stays connected to their HP2-K28 line, which gives the impression that it no longer works. Evidence has shown this type of scam has been happening all over the country.

At the DMC, we would advise consumers not to give out any banking details over the phone unless you know exactly who you are dealing with.

If you have suffered a scam like this, then you should contact OFCOM or Consumer Direct.

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DMC Quarterly Newsletter 25th June, 2009

Foreword from the Chairman Matti Alderson:

“Welcome to the second newsletter from the Direct Marketing Commission. We’ve now finished our second quarterly complaints index and continue to see a sustained high level of compliance in the industry. Our index for the first quarter of 2009 yielded interesting findings. Notably, the biggest rise in complaints was made against database companies increasing from 6 per cent in the fourth quarter of last year to 9 per cent this quarter.

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DMC Quarterly Newsletter 30th April, 2009

Foreword from the Chairman Matti Alderson:
“Welcome to the first newsletter from the Direct Marketing Commission. Since we launched in September last year we have been extremely encouraged by the very high levels of compliance exhibited by the industry.
The emergence of a global recession has meant slashed marketing budgets and has put pressure on everyone involved in the industry, which could have led to a loosening of standards. However, in spite of this, our statistics have shown that the majority of companies are keen to provide a high quality of service to their customers.

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DMC figures show sustained compliance levels in Direct Marketing but complaints about mail and database companies on the rise 16th February, 2009

28th April 2009:  The Direct Marketing Commission (DMC), an independent self-regulatory body for the UK direct marketing industry, today announces the results of its 2009 Q1 Quarterly Complaints Index, the report and analysis of complaints it received between December 2008 and March 2009. The index shows a continued trend for high industry compliance with self-regulatory rules but also reveals a rise in the number complaints made about direct mail and against database companies.

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DMC figures show exceptional compliance levels 22nd January, 2009

DMC figures show exceptional compliance levels in Direct Marketing

89 per cent of DM complaints resolved informally

 

28th January 2009:  The Direct Marketing Commission (DMC), the self-regulatory body for the UK direct marketing industry, today announces the results of its first Quarterly Complaints Index, the report and analysis of complaints it received between September and December 2008. The index reveals an exceptionally high industry willingness for compliance with self-regulatory rules in the last quarter of 2008.

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Direct Marketing Commission launched to enforce high standards in the direct marketing industry. 4th September, 2008

The Direct Marketing Commission, launched on 1st September 2008, is the body which oversees the Direct Marketing Association (DMA)’s Code of Practice.  It provides effective protection to recipients, users and practitioners of direct marketing in those areas not already covered by other co/self regulatory bodies, such as the ASA.

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