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Direct Marketing Commission - Enforcing Higher Industry Standards

News

News

Direct Marketing Commission acts to increase transparency and performance 13th January, 2011

Chief Commissioner George Kidd believes that transparency and accountability, two of the key Better Regulation principles, must be clearly reflected in the way the Commission works.  In addition to early publication of minutes of Commission meetings the Commission has produced a series of key performance indicators which look at its aims and expectations in relation  to customer responsiveness, customer satisfaction, case-handling and key complaints data.  Future reports to industry, public and other stakeholders on the work of the Commission will include information on performance against these indicators.

Please click here for further information about our key perormance indicators and to view published minutes of DMC Board meetings.

Details on our adjudications can be found here.

click for more information