List of adjudications
List of adjudications
There were 18 consumer complaints in September against DMA members. These complaints related to the receipt of unwanted mail, the non-delivery or non-refund of goods, and there were some consumers who had misunderstood their commitment to purchase goods over a yearly period. A few complainants had received unsolicited emails and marketing calls and many had experienced poor customer service and account problems.
All these complaints were informally resolved to the Commission’s satisfaction.
A full report will be made available for the month of October when existing complaints have been resolved.
