Direct Marketing Commission - Enforcing Higher Industry Standards

Data & Marketing Commission | Enforcing Higher Industry Standards

Available positions at the DMC: Chief Commissioner

21st November, 2019 at 09:15am

The DMC is seeking a Chief Commissioner. Please see details below. Applications to

Chief Commissioner

Location: London

Approximately 20-25 days pa.

Competitive Salary: plus reasonable expenses

Closing Date end 2019

The Direct Marketing Commission (DMC) is the body which oversees and enforces the Data & Marketing Association (DMA)’s Code.  The Code and DMC are there to give effective protection to recipients, users and practitioners of the data driven marketing sector. It aims to ensure companies observe the highest standards of integrity and trade fairly with their customers and with each other. This is achieved by investigating complaints and identifying trends in data driven marketing that might raise issues for consumers and the sector. The DMA are looking to appoint a new Chief Commissioner as the current incumbent’s term is due to expire. A handover process of six months is envisaged.  The term would be for an initial period of three years but this is renewable.

Historically the DMC has adjudicated against complaints about DMA members but will have an extended remit in support of the Advertising Standards Authority (ASA) with complaints by consumers in relation to data and in particular Legitimate Interest and related matters.

The Chief Commissioner must be entirely independent of the data driven marketing industry and should have a genuine independence of mind and approach.  The Chief Commissioner will be expected to feedback to the DMA Board and Executive, to act as the public face of the DMC and deal with all stakeholder relations and to ensure that the affairs of the DMC, as a registered company are properly conducted.


The Chief Commissioner will be expected to chair a minimum of four meetings a year held at the DMA’s offices, as well as attend any adjudications or other meetings as necessary. The Chief Commissioner will read papers as needed on complaint resolution and be familiar with general issues of the data driven marketing industry of relevance to self-regulation.

In addition to formal meetings of the Commission throughout the year, the Chief Commissioner will work closely with the Commission’s Secretariat on complaints to be processed through informal resolution as well as on day to day issues of relevance to the Commission.

Qualities and responsibilities required are:

  • Sound leadership skills, strategic vision and industry credibility
  • Judgement and analysis of complex material
  • Independence
  • Experience and knowledge
  • Communication and listening skills
  • Social skills
  • Media literacy
  • Awareness and experience of regulation
  • Time commitment
  • Due process and natural justice

A full Job Description is available on request.