Direct Marketing Commission - Enforcing Higher Industry Standards

Data & Marketing Commission | Enforcing Higher Industry Standards

Phone Scams

22nd September, 2009 at 17:03pm

BT has warned customers that they should be on their guard after phone scams involving HP2-E58 people who claim to be calling from the company.

The scammers are calling up customers and warning them that their account is in arrears and then asking for card or bank details in order to settle the account. If the customer refuses or asks for proof, the scammers offer to prove who they are by disconnecting the phone line immediately.

Once the customer puts the phone down, the scammer stays connected to their HP2-K28 line, which gives the impression that it no longer works. Evidence has shown this type of scam has been happening all over the country.

At the DMC, we would advise consumers not to give out any banking details over the phone unless you know exactly who you are dealing with.

If you have suffered a scam like this, then you should contact OFCOM or Consumer Direct.