Fill out our complaint form

Please read the instructions carefully and take time to ensure that you provide us with all the information we need to process your complaint efficiently.

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Simply scroll down to complete our complaints form below and look at our complaint process here.  If you are unable to complete the form just contact us.  Remember that there are some steps that you should take first.  

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You should make a formal complaint to the company concerned to explain your dissatisfaction and seek to reach a resolution to your problem. If you feel that your complaint has not been adequately resolved it can then be brought to our attention. Complaints should be notified to the DMC no more than three months after the date they were taken up with the company.

 

There is no cost to you when you make a complaint.  However, you should note that the DMC is unable to enforce financial compensation – this lies outside its remit.

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Please ensure you take care in completing the complaints form so that we get the right information we need to deal with your complaint and minimise delays.

All personal data provided on this form is processed in compliance with our Data Protection Notice and Complaint Process.  Please only include information relevant to your complaint. Do not include personal data relating to others or otherwise confidential information on, or attached to this form.  If you need help completing it, please contact us.

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If you’d like to ask any questions before completing the form or contact us in another way please visit the Contact Us page