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Direct Marketing Commission - Enforcing Higher Industry Standards

Telemarketing

23rd September, 2009 at 11:39am

Have you been receiving silent calls?

Have you been receiving unwanted marketing calls?

Silent calls

Have you been receiving silent calls?
Have you answered calls and found no one at the end of the line?
Do you want to stop silent calls?

What are silent calls?

Do you HP2-B103 sometimes pick up the phone and hear silence? These so called ‘silent calls’ can be the result of companies using technology to make marketing calls to potential customers.

The automated system is sometimes set to work too quickly so that when the person HP2-B112 answers the phone, there is nobody there to speak to you and the line goes dead. This can be both frustrating and instrusive. A system can also use AMD (Answer Machine Detect) technology which can sometimes decide that a call has been answered by an answer machine when in fact it is answered by a person.

If the call is abandoned as a result of either of the two above reasons, companies are obliged to play a brief recorded message within two seconds of the call being answered. The message must contain the identity of the company and details of a no charge number that the recipient can contact to decline further calls.

 

If you have been having problems with silent calls from DMA members, you can complain to the DMC using our online complaints form.

You could, in addition, contact the Office of Communications  (OFCOM).

Unwanted Marketing Calls

Have you been receiving unwanted marketing calls?
Have you been receiving unwanted sales calls?
Do you want to stop receiving marketing calls?
Do you want to stop receiving sales calls?

Have you been receiving calls for someone who doesn’t live at your address?
Do you want to stop marketing calls for someone who doesn’t live at your address?
Are you receiving unwanted telemarketing calls from companies who are trying to sell you something which you do not want to purchase?

If you are receiving unwanted marketing calls, you can contact the Telephone Preference Service (TPS) and register not to receive sales or marketing calls. Your details will then be added to the TPS list which makes it illegal for a company to call you for marketing services in the future.  Registration is free and once you are registered you should stop receiving calls after 28 days.

If you are receiving unwanted marketing calls, you can register with the Telephone Preference Service (TPS) to record your preference not to receive sales or marketing calls. Your details will then be added to the TPS list which makes it unlawful for a company to call you for marketing purposes in the future. The TPS offers a complaint handling service: enforcement is undertaken by the Information Commissioners Office.

If you have additional concerns about the DMA member in question (for example, complaints about their customer service) then you can complain to the DMC using our online complaints form.