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Direct Marketing Commission - Enforcing Higher Industry Standards

How to Unsubscribe

23rd September, 2009 at 11:36am

How to Unsubscribe

Are you receiving unwanted marketing emails?

Are you unable to unsubscribe from marketing emails?

Are you receiving unwanted marketing text messages?

Are you unable to unsubscribe from marketing texts?

Email

Have you been receiving unwanted marketing emails?
Have you been receiving unwanted sales emails?

Do you want to stop receiving marketing emails?
Do you want to stop receiving sales emails?
Are you unable to unsubscribe from marketing emails?
Are you unable to unsubscribe from sales emails?
Are you still receiving marketing emails after unsubscribing?
Are you still receiving sales emails after unsubscribing?

Organisations in the UK and throughout the European Union are only allowed to send you unsolicited email marketing or text you if you have originally given them permission to do so or if you have been a recent customer.  By law, companies must 9A0-090 always give you the option to opt out of receiving unwanted emails.  Companies are obliged to provide a working unsubscribe mechanism, such as a return email address to which you can send unsubscribe requests.

If you are receiving emails from a DMA member without your consent, you are unable to unsubscribe, or you think that your contact details may have been passed on by a third party without your consent, you can complain to the DMC using our online complaints form.

You may, in addition, if the company you are complaining about is not a member of the DMA, complain to the Advertising Standards Authority (ASA) if the matter relates to specific areas that are covered by their Advertising Codes or the Information Commissioners Office.

 

Data

Are you receiving emails from companies without your consent?
Are you receiving text messages from companies without your consent?
Are you unable to unsubscribe from a text message service?
Do you think your personal data may have been wrongfully passed on to companies?
Do you think your personal data may have been passed on without your consent?

Organisations in the UK and throughout the European Union are only allowed to send you unsolicited email marketing or text you if you have originally given them permission to do so or if you have been a recent customer.  You are entitled to withdraw your permission at any point and every commercial email or text should by law offer you the opportunity to ‘unsubscribe’.

If you are receiving emails from companies without your consent, or think that your contact details may have been passed on by a third party without your consent, you can complain to the DMC using our online complaints form.

If you are receiving emails from a DMA member without your consent, you are unable to unsubscribe, or you think that your contact details may have been passed on by a third party without your consent, you can complain to the DMC using our online complaints form.

You may, in addition, if the company you are complaining about is not a member of the DMA, complain to the Advertising Standards Authority (ASA) if the matter relates to specific areas that are covered by their Advertising Codes or the Information Commissioners Office.