B2B
B2B
The investigatory procedure for Business to Business (B2B) complaints differs from consumer complaints.
With Business to Business complaints we do not ask the company complained about to write directly to the complainant. The company’s response is sent directly to the Directorate, further information is obtained, and the case may be formally presented to the Commission for adjudication. Independent expert advice is often sought in the first instance for complaints relating to data or door-to-door issues.
Please note that the Direct Marketing Commission is unable to become involved in matters of financial compensation.
