B2B
B2B
The investigatory procedure for Business to Business (B2B) complaints differs from consumer complaints.
In Business to Business complaints, even if it is a member of the Direct Marketing Association, we do not ask the company complained about to write directly to the complainant.
Business to Business complaints are normally complex and related to contractual issues. The company’s response is sent directly to the Directorate, further information is obtained, and the case formally presented to the Commission. Independent expert advice is normally sought in the first instance for complaints relating to data or door-to-door issues.
Please note that the Direct Marketing Commission is unable to become involved in matters of financial compensation.
