What happens after I complain?
15th August, 2008 at 03:59am
If your complaint falls within the remit of the DMA’s Direct Marketing Code of Practice, then the Secretariat of the Commission will contact the subject of your complaint setting out the grounds on which it has been made, attaching the correspondence you have sent and requesting a response. In instances where a company does not respond or where the Secretariat considers that the complaint warrants a formal investigation, the case will be presented to the Board of Commissioners for adjudication. Further details of the complaints procedure may be found on the adjudications page.